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Policies

Payment: Credit card customers will be charged on the last business day of the previous service month. By use of this system, Customers authorize NHW Systems to charge their credit card monthly for any appropriate fees. Customers paying by check will be emailed a reminder at least seven days prior to the end of the month for the following month’s service. This is simply a reminder and not a confirmed invoice. Payment is due by the lat business day of the previous month of service. Connection fees are due upon receipt of the bill. There will be no prorating for partial months. Users who sign up during the last week of any month will be charged a prorated amount, not lower than six dollars for any service month. All customers agree that by logging in, even once, during a given month of service, they are responsible for paying the fee associated with their monthly service. Customer agrees that he/she will be responsible for any charges they incur through use of his/her NHW Systems account. No refunds wil be given for any service provided or not used by any customer.

Term: NHW Systems accounts can be established on a month-to-month, semi-annual, or annual basis. Termination of accounts can be made at any time by either the Customer or NHW Systems. NHW will attempt to accommodate Customer's telephonic request to close an account, however, termination of the account will be effective only if given in writing. NHW Systems will terminate the account within ten business days. There are no refunds for any accounts. There are no prorations for terminating within a particular month. If a customer has paid for an extended service, the charge for termination will be the monthly cost of that service minus the total paid. The remainder may be applied to other services or products we offer, if the customer qualifies for those products.

Billing for any services will continue until the customer informs Quicknet in writing of termination. This can be done in writing or by email, but the customer understands that billing will continue for services until such notification is received by Quicknet.

HIGH-SPEED DSL SERVICE

Usage: Customers agree not to use the services purchased from NHW Systems in a manner prohibited by any federal, state or city/local law.

Insurance: Customers should place the equipment located at their premise under their own insurance policy for damage and theft. The value of the equipment for a standard dsl install is $500. If the customer chooses not to insure the equipment at their premise, they will assume full financial responisibility for damage to this equipment, while in their care, custody and control.

Equipment: Any equipment provided by NHW Systems Inc. remains the sole property of NHW Systems, Inc. NHW may upgrade the equipment, at its discretion, at any time during the term of contract, at no additional cost to the customer. NHW will make every effort to insure trouble-free, uninterrupted Internet access via the dsl connection. However, NHW is not responsible for service outages caused by issues outside it’s care, custody or control.

Equipment Damage and/Removal: Customer is liable and will fully reimburse NHW for any damage to the equipment while it is in their care, custody and control. If term contracts are severed prematurely by the customer, or if service is terminated for violation of contract, the customer will either return the equipment in working order or reimburse NHW Systems the sum of $500. The equipment or funds are to be provided within two weeks of the termination of service. If NHW Systems needs to pursue legal action for return or reimbursement, the customer agrees to reimburse NHW Systems for all legal and court costs accrued in this action.

GENERAL POLICIES

Notices: All notices given by the Customer or required by this Policy shall be in writing, in English, and addressed to: NHW Systems Inc., Attn: Notice Administrator, 382 Royal Palm Way, Spring Hill, Florida 34608.

Warranties: NHW SYSTEMS INC., ITS AGENTS AND/OR DESIGNEES, DO NOT WARRANT ANY CONNECTION TO, OR TRANSMISSION OVER, NOR RESULTS OR USE OF ANY NETWORK CONNECTION OR FACILITIES PROVIDED (OR FAILED TO BE PROVIDED) UNDER THIS AGREEMENT. QUICKNET INC. MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS OF THIS SERVICE FOR A PARTICULAR PURPOSE. QUICKNET INC. ASSUMES NO RESPONSIBILITY FOR ANY ACTUAL OR CONSEQUENTIAL DAMAGES SUFFERED BY THE CUSTOMER, EVEN IF FORESEEABLE, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA FROM DELAYS, NONDELIVERIES, MISDELIVERIES, OR SERVICE INTERRUPTIONS CAUSED BY QUICKNET'S OWN NEGLIGENCE, NETWORK FAULTS, OR ANY OTHER ERRORS OR OMISSIONS.

Acceptable Use Policy: These statements represent a guide to the acceptable use of NHW Systems's facilities. NHW's facilities may only be used for lawful purposes. NHW recognizes as acceptable all forms of data communications across its network, except where federally subsidized facilities of transport (such as national backbones) may require limitations, or State, Federal, or International law prohibits. In those cases, use of the network should adhere to the general principle of advancing science and education through the exchange of information among research and educational institutions except where specific policy statements exist. In cases where data communication are addressed to recipients outside of the NHW supplied network, and are carried over other regional networks or the Internet, NHW Systems users are advised that acceptable use policies of those other networks apply and may, in fact, limit use. If NHW Systems is informed by Federal, State, and International authorities of inappropriate or illegal use of QuickNet facilities and/or other networks, these determinations will be binding on the customer and Customer will hold NHW System Inc. harmless from such illegal use. NHW Systems Inc. does not allow the sending of unsolicited email (SPAM) through it's network. Should it be determined that a customer is in violation of this policy, they will be given one warning and then their account may be terminated. Should an account be terminated due to violation of this policy, no refunds will be issued. NHW Systems has sole right to request that any data posted through its network be removed if NHW Systems determines that such data requires burdensome technical and/or operational resources. Customer agrees to comply with such requests.

Quicknet Email: NHW Systems Inc. is not responsible for any email left on its servers. It is the customers responsibility to download any email to their own computer if the content is deemed important by the customer.

Access to Other Networks: Access to other networks may sometimes require the approval of the respective authority and use will be subject to any acceptable usage policies established by such networks.

Limitation of Liability: Neither party shall be responsible to the other for any loss, damage, liability, claim or expense arising out of or in relation to this Contract or the provision of the service equipment, however caused, whether grounded in contract, in tort (including intentional and/or negligence) or theory of strict liability. The parties agree to work in good faith to implement the purposes of this Contract; but recognize that the network connection and services to be provided by NHW Systems could not be provided at current cost levels unless such limitation of liability was agreed to by both Customer and NHW Systems.

Regulation, Authorization and Compliance with Laws and Court Orders: All services to be provided by the customer either in part or in total through NHW Systems are appropriate subject to relevant Federal and State regulations. If these same service are offered through other networks, NHW Systems accepts no responsibility for their authorization. This service may only be used for lawful purposes. Materials and/or transmissions in violation of any local, State, Federal, or International regulation(s) is prohibited. This includes, but is not limited to, copyrighted material, threatening or obscene material, or material protected by trade secret. Customer agrees to indemnify and hold harmless NHW Systems from any claims resulting from Customer's use of this service. NHW Systems will abide by any order by a court of competent jurisdiction without recourse by Customer.

Cancellation: Customer may cancel his/her account(s) at any time. NHW Systems will attempt to accommodate Customer's telephonic instructions to close an account; notwithstanding, notice of cancellation will be effective only if given in writing, and ten business days are allowed for termination of the account. No refund of prorated amounts will be made for cancellation of accounts made during a month of service.

Not Assignable: This contract is not assignable by Customer without prior written consent of NHW Systems. In the event of assignment by Customer, Customer will remain liable for amounts charged through the account. Any act in violation of this provision will be deemed null and void. NHW may assign this account and such assignment and/or sale will relieve NHW Systems Inc. of its obligations under this contract, unless such obligations are specifically assumed by assignee.

Severability of Entire Assignment: If any provision of this Contract is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of this Contract will remain in full force and effect. This Contract represents the complete agreement and understanding of the parties hereto with respect to the subject matter herein, and supercedes any other agreements or understandings, written or oral.

If you have any questions about the NHW Systems Inc. policies please call 352-610-2580 or email: lsarko@qn.net


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